People Reveal Their Worst Retail Horror Stories

  • Dipublikasikan tanggal 20 Mei 2017
  • Poop. Poop everywhere.
    Check out more awesome videos at BuzzFeedVideo!
    BuzzFeed Motion Picture’s flagship channel. Sometimes funny, sometimes serious, always shareable. New videos posted daily!
    Licensed via Audio Network
    SFX Provided By AudioBlocks
    Men fashion clothes and accessories flat vector icons
    Candle Burning Stage Set
    Brown paper background
    Women casual summer clothes and accessories flat icons
    Roses with leaves set
    Heidi Montag And Spencer Pratt Hosts Pure Nightclub
    David Becker/Getty Images
    Vector dripping seamless blood

Komentar • 1 413

  • brandon orr
    brandon orr 4 hari yang lalu +1

    Working at VANS "Miss please don't wear the shoes on the wall", does it anyway, shoes get dirty then goes to ask for a discount. OR working at this pizza shop cash registers are in the front people walk in sit down then try to order from there, i say "oh no guys you gotta come up to the front".

    • brandon orr
      brandon orr Hari Yang lalu

      +Teodora Ostaficiuc you're her aren't you, it was you, we meet again

    • Teodora Ostaficiuc
      Teodora Ostaficiuc Hari Yang lalu

      brandon orr well it’s says “Vans,off the wall” .That step should have been obvious

  • VizionNailou
    VizionNailou 17 hari yang lalu

    well im rethinking my entire life i just clicked on this random video and the first thing i hear is

    it was literally everywhere BUT the toilet

  • Corgi
    Corgi 21 hari yang lalu

    "Speaking about the grandmas shiting them selves"

  • Courtney G.
    Courtney G. 21 hari yang lalu

    0:43 looks like jack avery

  • Big Foodie
    Big Foodie 24 hari yang lalu +1

    I see Shane, I click.

  • Jacqueline Thompson
    Jacqueline Thompson 28 hari yang lalu

    I worked at macys through college. Lots of fun, but customers were a mess

  • Cassie Ann Clifford
    Cassie Ann Clifford 29 hari yang lalu

    I watched this for Shane and I was not disappointed

  • Emillyyy’s World
    Emillyyy’s World Bulan Yang lalu

    The apple one lol

  • Ukulele Girl
    Ukulele Girl Bulan Yang lalu

    Those Asians yah know really good at origami

  • Elise Stephenson
    Elise Stephenson Bulan Yang lalu

    1:05 was it to meee
    I mean it is A Perfect Day ELISE

  • Lesly S
    Lesly S Bulan Yang lalu

    If some one shits in my store in quitting on the spot.

  • Ana Arias
    Ana Arias Bulan Yang lalu

    I worked at a retail store (Ross) as I was walking around the store I see something right in the middle of the hallway as am walking closer and closer to it, I realized it was *condom* !!! A damn condom out of its wrapper just chilling in the middle of the hallway!!! I was like oh no no.. thankfully, thankfully! I was not the manager on duty that day and that was not my duty 🙅🏻‍♀️🚮😂

  • Anonymous -_-
    Anonymous -_- Bulan Yang lalu

    I dont even care about the title, i just saw shane's face and had to click lol

  • random stranger
    random stranger Bulan Yang lalu

    The begin was all I needed to hear.😂😁😁😁😁😁😁

  • Narwhalblast 99
    Narwhalblast 99 Bulan Yang lalu

    Maybe do a part 2

  • Meghan Waller
    Meghan Waller Bulan Yang lalu

    One time I found a used tampon in the dressing room.

  • *insert something creative here*

    I've never worked at a retail store because I'm an actual child but once a few friends and I went to see a movie when we saw our Spanish teacher in the mall. My friends and I covered our faces as we speed walked past her. Thankfully, she didn't notice us. On Monday, though, one of my friends asked her what she was doing there. Turns out, she worked at Victoria's Secret on the weekends. I never looked at her the same again.

  • FanGirlingForYou 19
    FanGirlingForYou 19 Bulan Yang lalu

    0:47 wasn't even a horror story. So Wtf

  • Ima Snatch Yo Weave •*
    Ima Snatch Yo Weave •* Bulan Yang lalu

    Uhh one time I was at Walmart with my family and an old lady started running to the bathroom. As she was running she was pooping (keep in mind she was wearing a skirt) My brother and I couldn’t stop laughing💀

  • Rocio Cedillo
    Rocio Cedillo Bulan Yang lalu

    Omg I was a sales associate for a youth clothing store. It shall remain nameless. I was working the fitting rooms. This woman came in with 3 pairs of jeans. I am no one to judge but you can clearly see she hadn’t showered. You can smell it actually but we can’t judge or comment. So she proceeds to go into her fitting room. Side note I was about 3 months pregnant with my youngest so bad smells mad be feel extra sick. She takes a reasonable amount of time. Comes out hands me the 3 pairs of jeans bunched up. I made sure it was all 3. When I straightened them out O M G the stench was impossible to hide! I handed them to my manager. We had to damage them from how bad the smell was. I went to check the fitting room and there was a dirty used maxi pad stuck on the wall. I ran out and had to throw up. I have so much respect for retail workers more so now 🤮

  • P.U.G.S YouTube Zac/Matt
    P.U.G.S YouTube Zac/Matt Bulan Yang lalu

    I died in retail row

  • 1,000 subscribers without videos_Eva

    The Shane one tho

  • Justine Lalancette
    Justine Lalancette Bulan Yang lalu

    My worst retail horror story is when a customer handed me some change which had pubic hair in it. Or when my coworkers found a used pregnancy test in the party section of our dollar store. It's gross either way.

  • Ab - Normal
    Ab - Normal Bulan Yang lalu

    Also, I think it's funny that Shane worked Abercrombie because he doesn't like the kind of dude who be into that😂😂

  • Sofia Friend
    Sofia Friend Bulan Yang lalu

    most of those weren't even bad?????????

  • David Su
    David Su Bulan Yang lalu +1

    I've never had an apple either.

  • Nona Ripley
    Nona Ripley Bulan Yang lalu

    wHaT AbOut ThIs FaMily oF SpErM

  • Reine de La nuit
    Reine de La nuit 2 bulan yang lalu +1

    Shane madej 😂

  • Khalid AL ghamdi
    Khalid AL ghamdi 2 bulan yang lalu

    Not knowing how apples taste isn’t a horror story

  • K T
    K T 2 bulan yang lalu

    Over the summer I worked at a place called senior meals. Me and this other girl I knew got hired through school and we had to one day clean the milk freezer. One day we had a milk break and it was all over the freezer. So because we were the “newbies” we got to clean it’s. (It was refreshing because we didn’t have an ac unit at all) so we have four garbage cans in the building that we used but were responsible for only three and we used the van that we didn’t have to replace the bag (was the building custodian job) that day and the weekend (so yes Friday Saturday and Sunday) were 80-90 degrees. We used paper towels to soak up the milk. All of us came back Monday to a rotting smell. For like 2 hours we were like wth? My boss went to check the one garbage opened the lid and almost threw up. Yeah it was also 85-90° that day with two half working fans and small Windows. May not be retail but it was disgusting.

  • Kadel Animates
    Kadel Animates 2 bulan yang lalu

    Shane worked at Abercrombie? What, was he like a model or something?

  • Aaron Ross
    Aaron Ross 2 bulan yang lalu

    No offense what so ever to the rest of buzzfeed but Shane just adds so much more personality to the video. Love the guy!

  • MIMI Pll
    MIMI Pll 2 bulan yang lalu


  • Aimee Legrone
    Aimee Legrone 2 bulan yang lalu

    Back when I worked in a grocery store bakery, I accidentally sold our last apple fritters to a customer, not knowing my coworker went to get a box so she could sell them to somebody else. I immediately apologized and offered to make her some fresh apple fritters ASAP. She told me repeatedly that I was wrong for selling the donuts to someone else (accidentally), got 4 different store managers involved so she could complain to them, got mad when they defended me, and threw her basket of groceries down and swore that she would never shop with us again.... she was back the very next week.

  • Venetia Astrop
    Venetia Astrop 2 bulan yang lalu

    I think Shane wins for the weirdest experience 😂😂

  • Sabrina Ouenzar
    Sabrina Ouenzar 2 bulan yang lalu

    The heart shape usb isn't a horror story right?

  • Sabrina Sterczela
    Sabrina Sterczela 2 bulan yang lalu

    Worked at bath and body works. Two old ladies come in with their tiny dog. We arent happy about dogs but sales were down so my manager was OK about it. About an hour later shooping, they finally come to the checkout and as I'm scanning their items they both start shrieking and yelling at the dog. It had taken a huge poop right by the cash regester and they had stepped all in it and smeared it about 10 feet in all directions. I had to clean the whole store and mop super quick. Several people left. I covered the store in black cherry merlot room spray...

  • Ellie’s Random Stuff
    Ellie’s Random Stuff 2 bulan yang lalu

    Once me and my friends found a used condom full of “white stuff”. The worst thing was that it was on the floor of the girls’ bathroom.

  • little witch
    little witch 2 bulan yang lalu

    Tf is that Andrea Gibson, a.k.a my poet parent a.k.a everything I want to be when I grow up? OMG omg omg

  • Sandi Sanchez
    Sandi Sanchez 2 bulan yang lalu

    Me and my sis were in marshals and we were in the bathroom an old lady walk in she went inside and we heard farting and stuff it was disgusting and we came out 😂 sorry

  • someone who kinda cares
    someone who kinda cares 2 bulan yang lalu

    I come to these old videos and like read random people's questions in the comments I dunno why... *sigh* Haha I need friends!

  • Han Fernandez
    Han Fernandez 2 bulan yang lalu

    Some of these stories aren't even the worst

  • Sundosia
    Sundosia 2 bulan yang lalu

    I finally quit my retail job and went back to school to study, best decision I ever made! The amount of relief I feel waking up in the morning knowing I don't have to put up with customers is worth being broke

  • eli beli
    eli beli 2 bulan yang lalu

    people demanded poached eggs and when i said we ran out (cause we dont make them fresh) they bitched like CRAZY!!
    fuckin baby boomers man

  • abigail
    abigail 3 bulan yang lalu

    how was the love note a horror story

  • Alexis Hayashi
    Alexis Hayashi 3 bulan yang lalu

    Shane's story will remain... unsolved

  • Fiona Crunkleton-Clark
    Fiona Crunkleton-Clark 3 bulan yang lalu

    Once I had to carry a tree to someone’s car like ten minutes after closing. It was dark and rainy.
    Also someone tossed a bag of meat to me, which I fortunately caught.

  • Bri Brii
    Bri Brii 3 bulan yang lalu

    My very first day as a supervisor at rite aid there was a blob of poop RIGHT outside the bathroom door, luckily I didn’t have to clean it up

  • m.t
    m.t 3 bulan yang lalu

    I had an old lady ask me to marry her son infront of my other customers it was so EMBARRASSING

  • Lili Davies
    Lili Davies 3 bulan yang lalu

    “Asians are good at origami” 😂😂

  • Adrian Gonzalez
    Adrian Gonzalez 3 bulan yang lalu

    One time i was working at carls jr and was about to clock out after i just finished cleaning the dining area
    My shift leader tells me oh a baby threw up(on the carpet floor) go clean it then you can go home....
    While i was cleaning it the mom was like “oh sorry...” as she continued to feed the baby

  • Latonya Barnett
    Latonya Barnett 3 bulan yang lalu

    I remember one time i was in a store and had to use rest room but when i got there there was poop on the floor never again will i go in there

    Btw the store was farm fresh

  • Michael Daniels
    Michael Daniels 3 bulan yang lalu +1

    Lol Shanes horror store is: my boss never had an apple, oh and she got arrested

  • serenity prime
    serenity prime 3 bulan yang lalu

    Worked the register at clothing store, and an older couple came up to the counter asking me marry their son. Who was 14..... I politely declined, but they stuck around for an hour. Just incase I changed my mind smh

  • Zed 4
    Zed 4 3 bulan yang lalu

    So I used to work at Target at the service desk and one day security arrested a woman who was caught shoplifting. At the Target I worked at, the security room was behind guest services with a shared hall way so if a customer was caught shoplifting they would be detained in a small cell in that room until law-enforcement comes to pick up the shop lifter. This day the woman who was arrested ended up pooping herself while waiting in the cell and that stunk up our store for hours 🤢. #retailhorrorstories.

  • Deadnettle
    Deadnettle 3 bulan yang lalu

    Some of these aren't horror stories :/

  • Jess Jacobs
    Jess Jacobs 3 bulan yang lalu

    That oragammi
    one had me shitting my pants😂

  • Ana Valenzuela
    Ana Valenzuela 3 bulan yang lalu +1

    We had a lady come in, dripping in gasoline, threatning to set the place on fire and kill the manager...
    We also had a dude poop in our breakroom. My coworker was unfortunate enough to be the one to walk in on that.

  • Daisy Marie
    Daisy Marie 3 bulan yang lalu

    I worked at a Forever 21 and I saw Jeanette McCurdy from icarly and I said “Omg Sam I love you” she looked so annoyed and mad that I said “Sam” walked away & said “thanksss” rude. I felt bad for saying that and I didn’t blame her 🤷🏽‍♀️😂

  • Willa
    Willa 3 bulan yang lalu

    My dad told me this story of when he was in high school he worked at a CD chain. He walked into work one day to see EVERY employee being arrested. Apparently they were all smuggling hundreds of dollars each day from the register. BUT THE CATCH WAS that they would do it when my dad wasn’t there because they couldn’t trust him not to tell the police. After that my dad was promoted to manager.

  • Juliana Skelly
    Juliana Skelly 3 bulan yang lalu

    “An apple?”

  • Shealyn Kelley
    Shealyn Kelley 3 bulan yang lalu

    I worked at a Buffalo Wild Wings for a while and a younger girl came in to do the Blazin’ Challenge and after the challenge, she puked all over the floors and sinks in the bathroom

  • Heighton 720
    Heighton 720 3 bulan yang lalu +1

    What did the apple have to do with her stealing?

  • Sophie Frankis
    Sophie Frankis 3 bulan yang lalu

    My worst retail story is once, I was working the counter when his guy cut in line, holding his 2-3 year old daughter and a doll. He sat his daughter on the counter and was trying to get me to hurry up and I was thinking 'Dude, you're rude.' Then I realised why he was trying to hurry me along and get the doll when his daughter pissed on the counter. Another story was when a woman left us her new born baby to go and try on new clothes in the changing room.

  • Iamladoo S
    Iamladoo S 4 bulan yang lalu

    I had as well the toilet horror story was so disgusting seriously never working ever again in those type of job

  • Black Girl Magic
    Black Girl Magic 4 bulan yang lalu

    Work at a Burlington and someone literally spread poop all the was from the way back of the store where the bathrooms are, towards the registers at the front of the store.

  • Tyler Durden
    Tyler Durden 4 bulan yang lalu

    what about this family of sperm ? hahahhaha

  • ashlynn blackketter
    ashlynn blackketter 4 bulan yang lalu

    The guy who played troys dad in highschool came in and also Shane Dawson ryland Morgan Andrew and James Charles came in it was the day before tanacon 😂

  • Jakob Sprague
    Jakob Sprague 4 bulan yang lalu

    Best part was Shayne

  • Saiger
    Saiger 4 bulan yang lalu

    Not my stories but my mum's. She worked at Sheetz (local convenience store), she was the manager and did her manager duties and worked only night shifts (they're open 24/7). Well, one night someone walks up to her and tells her that she should check the women's restroom. My mum walks in, and on the floor is a woman laying, completely blue and cold. Turns out that right before the 2am rush when no one can check the restroom, the woman overdosed on heroin AND meth.
    And also if you go to a 24/7 convenience store, NEVER set food on the counters. People have had sex on them at 4am while waiting for their food to be made.

  • Madi Rife
    Madi Rife 4 bulan yang lalu

    I feel like whenever they put the ghoul boys in the thumbnail, they get more views

  • Trinity Torres
    Trinity Torres 4 bulan yang lalu

    I thought he was going to say she was arrested for stealing thousands of dollars worth of apples😂

  • Rachel Dripered
    Rachel Dripered 4 bulan yang lalu +1


  • agent_skyewidow
    agent_skyewidow 5 bulan yang lalu

    i work at white house black market and someone had put their coat behind the register to shop (during the holidays in new jersey), she bought some stuff and left. She came back saying she left her coat in the store. We couldnt find it. She would follow me around asking if i had it in my locker or resold it. Iy was a burberry coat and no we wouldnt resell it if it a) isnt our brand and b) doesnt have a price tag on it. My manager told her we would call her if we found it. She left and a few hours later came back asking if we found it, said no and i went to tell my manager and she followed me into our back stock/break room and started to look through our lockers and bags (without permision). She then left and came back again about an hour later and did the same thing. We had to call mall security and they talked to her. She also kept saying who is gonna buy me another jacket, who is giving me the money.

  • Jimmy Strummer
    Jimmy Strummer 5 bulan yang lalu

    I worked at a supermarket for four and a half years, and there was one time where one of our grocery backroom workers noticed a guy and a girl going into one of the bathrooms together and he suspected, like any normal person would, that they were going in to bump uglies. He was told by the manager on duty to leave it alone, even though he still kept an eye out to see if they were gonna leave at any point. Well, after a while neither the guy nor girl came out, there were no noises coming from the bathroom, and the door was locked from the inside, so management got concerned and decided to try getting the door open. When they finally did, they found both the guy and girl passed out on the floor - they were shooting up on heroin and they both OD'd. After management called the paramedics and a cop car, the guy was revived on site and taken away by the police, but the girl wasn't responding and needed to be taken to a hospital.

  • Katherine Schultz
    Katherine Schultz 5 bulan yang lalu

    As an Asian, the origami one was awful.

  • La Korita
    La Korita 5 bulan yang lalu

    So I work at a hardware store and like a month ago one of my coworkers was helping this older couple (in their 60s possibly). While I’m helping another customer open up a credit card, I take of sip of my water and Out of nowhere I hear the older lady my coworker was helping go “look at her drink her water, so unprofessional!” I was sooo confused but was like whatever... next thing you know she’s all up in my face talking about how rude I was and how I needed to fix my fucked up face and fucked up eyeliner lmao. Mind you I had no type of interaction with her or her husband and had never seen them in my life, so to this day I have no idea why she went off on me lol

  • Halle Palmer
    Halle Palmer 5 bulan yang lalu

    I don't work at store but one day my friend dragged me an H&M and while I was waiting for her to get out of the changing room a girl walked up to me and said "I have four." She though I worked there. This happened more than once

  • Maya Yale
    Maya Yale 5 bulan yang lalu

    BuzzFeed: Do you have any retail horror stories?
    Me: Yeah, I'm 13 and the size 6 still won't fit 1

  • Linnae Almgren
    Linnae Almgren 5 bulan yang lalu

    I have a ton of retail stories, though the one that seemed most out of the blue was this: It was two days after the Fourth of July celebration that my hometown was holding, which was right behind the hardware store that I worked at. I came in about an hour after we opened to start my shift, and I noticed this smell that was a bit faint, but certainly unpleasant. Told my manager about it, we went to the bathroom that it was coming from, and we discovered a SINGLE turd laying on top of the toilet lid. Like, what the hell?

  • karina ramos
    karina ramos 5 bulan yang lalu

    I liked shane's ending

  • Julien Vignola
    Julien Vignola 5 bulan yang lalu

    I have the chillls for real I think I am to have nightmares. This was so *SCARY*

  • Gacha Brittany
    Gacha Brittany 5 bulan yang lalu +1

    Yes I do have a specific retail story.

    going broke after shopping

  • It’s Gaby G
    It’s Gaby G 5 bulan yang lalu

    The girl that worked at blockbuster oh my gosh girl I love and my grandma used to go to blockbuster every single weekend

  • Alyssa DiBenedetto
    Alyssa DiBenedetto 5 bulan yang lalu

    my mom broken her foot in cosco when she was working some lady run over her foot with a shopping cart.

  • Lauren Amy
    Lauren Amy 5 bulan yang lalu

    shane’s manager sounds like me

  • Reid I'Anson
    Reid I'Anson 5 bulan yang lalu

    Haha "What does that apple taste like?"

  • Samantha DeGroot
    Samantha DeGroot 6 bulan yang lalu

    i'm a simple woman, i see shane, i click.

  • unidentified
    unidentified 6 bulan yang lalu

    shane's story is my favourite. it's just.. wHAT?

  • Maya Thompson
    Maya Thompson 6 bulan yang lalu

    0:39 HAHAHA

  • Amber
    Amber 6 bulan yang lalu

    I work at Papa Johns and I can’t tell you how many customers feel they know how to do your job better than you. We slap out our dough and this lady came in to pick up her pizza and started complaining how the crust was too thin and she wanted a refund and I told her no and she wanted to speak to the manager and I told her I was the manager and she said I need to learn how to do the dough correctly so I told her “ma’am if you want you can come behind the counter, slap your own dough out and top it yourself if you have a problem with how I make your pizza” she then called me rude and unprofessional as she walked out with her “thin” pizza.

  • Andrew whittington
    Andrew whittington 6 bulan yang lalu

    I feel like I am extremely lucky that my retail job is actually amazing. All my co workers are awesome, my managers and my boss is amazing. And tbh the environment feels like a family. It’s really awesome. I work at old navy btw. I guess the only bad stories I have are when I do returns and something bad happens. But I’ve been working there for a while so I can often solve the problem without asking a manager for help.

  • Natalie Cuevas
    Natalie Cuevas 6 bulan yang lalu

    A guy had a diarrhea accident at the entrance once... I was just walking in and noticed the smell and my co worker told me what happened I almost threw up, while I was doing that another co worker came and asked what was wrong (I was dry heaving) and I told her ... little did I know the guy who did it was right behind her....

  • Sam M.
    Sam M. 6 bulan yang lalu

    I work Spencer's and this lady came in and went to our adult toy section and shoved $300 worth of adult toys down her pants. We only recovered #100...

  • Mary Ann gomez
    Mary Ann gomez 6 bulan yang lalu

    Mine is when people tell me I’m Korean or Chinese and u
    I’m like I’m philipino and that’s my retail story

  • Gissel Carmona
    Gissel Carmona 6 bulan yang lalu

    I work at Hollister, one time a guy came in and seemed to be nice. A few moments later he asked for a fitting room, as I knocked on the door to open it he got uncomfortably close and then pushed me into the dressing room, closed the door and wouldn’t let me out until I pushed the door open. Also, women letting their kids poop or pee in fitting rooms happens wayyy too often. Retail sucksss

  • Liz Likes Robots
    Liz Likes Robots 6 bulan yang lalu

    I work retail, and one day someone went to our dressing room, pulled down their pants (I assume), pressed their butt to the wall, and pooped all down the wall onto the carpet floors. What’s worse is that this lady was apparently having a heavy flow day on her period so that was every where too.

  • Morgan Stone
    Morgan Stone 6 bulan yang lalu

    Unfortunately, yes I do

  • Somebradia
    Somebradia 6 bulan yang lalu

    I used to work in a pirate costume shop and pirate attire includes corsets. I lost track of how many times I had help people in and out of them. Fortunately, my pirate days came in handy when I was at another job and this old lady had taken off her bra partially to check the size and needed my help to read it. It made the whole situation less awkward for the both of us cause we both had the same thought. I've been asked to do worse.